Privacy Policy
ASCENTSO Learning
Effective Date: 1 January 2026
1. Policy Overview
This Privacy Policy explains how personal information is collected, used, stored, and protected when users access or interact with ASCENTSO Learning.
ASCENTSO Learning is a digital learning platform operated by ASCENTSO SDN. BHD. (Registration No. 202101013455 (1413754-A)), Malaysia.
ASCENTSO Learning respects user privacy and is committed to responsible data handling practices in accordance with applicable data protection laws and international privacy standards.
By accessing or using ASCENTSO Learning, users acknowledge that their information may be processed in accordance with this Privacy Policy.
2. Information We Collect
ASCENTSO Learning may collect information necessary for platform operation, course administration, and communication with learners.
This may include:
• name and contact details
• email address
• account login information
• course enrolment records
• learning progress and assessment results
• payment transaction information
• communication submitted through forms or support enquiries
Certain technical information may also be collected automatically when users access the platform.
This may include:
• device information
• browser type
• IP address
• system usage data
• cookies or similar technologies used for platform functionality.
3. How Information Is Used
Information collected through ASCENTSO Learning may be used for the following purposes:
• creating and managing user accounts
• administering course enrolment and learning activities
• processing payments and transactions
• issuing course completion certificates where applicable
• communicating with learners regarding courses or platform services
• improving platform performance and learning experience
• maintaining security and preventing misuse of the platform
• complying with legal or regulatory requirements where applicable.
ASCENTSO Learning uses personal information only for legitimate platform and operational purposes.
4. Data Sharing and Third-Party Services
ASCENTSO Learning may engage trusted third-party service providers to support platform operations.
These may include:
• payment processors
• learning platform software providers
• website hosting services
• analytics tools
• communication or support systems.
Such providers may process limited information strictly for the purpose of delivering services to ASCENTSO Learning.
ASCENTSO Learning does not sell, rent, or trade personal data to third parties for marketing or commercial purposes.
5. Payment Information
Payments for courses may be processed through third-party payment providers.
ASCENTSO Learning does not store full credit card or payment card information on its servers.
Payment information is handled directly by the payment service provider in accordance with their security and privacy policies.
Users are encouraged to review the privacy policies of the respective payment provider when completing transactions.
6. Data Security
ASCENTSO Learning takes reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, or disclosure.
However, no internet-based platform can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
7. International Users
ASCENTSO Learning operates as a global digital learning platform.
Users accessing the platform from outside Malaysia acknowledge that their information may be processed and stored in systems used by ASCENTSO Learning and its service providers.
Where applicable, ASCENTSO Learning seeks to handle personal information in accordance with recognised international data protection standards.
8. Cookies and Platform Technologies
ASCENTSO Learning may use cookies or similar technologies to support platform functionality.
Cookies may be used to:
• maintain login sessions
• remember user preferences
• analyse platform usage
• improve system performance.
Users may manage or disable cookies through their browser settings, although certain platform features may not function properly if cookies are disabled.
9. User Rights
Users may request reasonable access to their personal information stored by ASCENTSO Learning.
Where applicable, users may also request correction or removal of inaccurate personal data, subject to administrative or legal requirements.
Requests relating to personal information may be submitted through the platform’s official contact channels.
10. Data Retention
ASCENTSO Learning retains personal information only for as long as necessary to support platform operations, course administration, certification records, or legal obligations.
Certain learning records may be retained for administrative, verification, or certification purposes.
11. External Links
ASCENTSO Learning may contain links to external websites or services.
ASCENTSO Learning is not responsible for the privacy practices or content of third-party websites.
Users are encouraged to review the privacy policies of external services before submitting personal information.
12. Policy Updates
ASCENTSO Learning may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or improvements in privacy practices.
Updated versions will be published on the platform and will take effect upon publication.
Continued use of ASCENTSO Learning constitutes acceptance of the updated policy.
13. Related Policies
This Privacy Policy should be read together with the following ASCENTSO Learning policies:
Terms of Use
Learner Access & Usage Policy
Payment, Refund & Cancellation Policy
HRD Corp Courses Policy
Accessibility Policy
Intellectual Property, Copyright & Plagiarism Policy